Total Comfort
  • Sales
  • New Hope, MN, USA
  • $12 - $ 16 /HR DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays

Job Title: Customer Service Representative

Department: Sales

Pay Scale: $12 - $ 16 /HR DOE

FLSA Status: Non-Exempt

Work Hours: 10am to 6pm, rotating Monday through Saturday

Primary Job Function: To manage the day to day incoming calls and scheduling operations, ensure that clients are being taken care of timely. Responsible for starting the creation of department job files, contacting customers regarding scheduling issues. Assist with coordinating communication between installers, field supervisors, customers, vendors and the office.

Reports to: Operations Manager

Required Qualifications:

  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of sales area or map reading skills
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training in customer service and/or project management or equivalent combination of education and experience

Qualifications Desired:

  • Excellent verbal skills
  • Professional phone skills
  • Strong interpersonal skills
  • Energetic personality
  • Well organized and ability to work independently
  • Working knowledge of GPS and mapping software
Total Comfort
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